Re: Maybe we did some good here....

Thomas Gaines <Thomas.Gaines_at_noaa.gov> wrote in message news:<40990454.251C0BCF_at_noaa.gov>...
> Daniel Morgan wrote:
>
> >
> >
> > I had a phone call from Dave within hours of trying to reach him. He
> > was attentive, concerned, and as you can clearly see ... responsive.
> > Oracle could use a lot more employees like him.
> >
> > Which is in no way intended in minimize the huge contributions made by
> > Tom Kyte, Mark Townsend, Peter Shaman and other Oracle employees that
> > stop by here and are helpful. Dave does deserve credit in this case as
> > he and his team did exactly what we asked them to do ... pay attention
> > to our concerns.
> >
> >
>
> Fair enough. Perhaps the fact that issues were addressed in this newsgroup
> (and presumably endorsed by several readers - I haven't been very active
> recently) created greater visibility with the Metalink group at Oracle. I was,
> after
> all, just a lonely field support person trying to make a difference. It just got
>
> frustrating to repeatedly tell my customers "Yes, I've written them with your and
> my concerns,
> but I'm not expecting a response. Let's talk about ways to work around these
> issues, okay?"
>
> Now that I've been using Metalink and OSS as a paying customer instead of as
> an employee, I must say that I'm generally pleased. The analysts I've talked to
> are generally well-informed but sometimes too pushy to reduce the number of
> open TARs to an unnaturally low level. I've never been happy with the often
> severely outdated and poorly written technical notes, and I'd love to see that
> addressed sometime. But we'll see, won't we?

A support person told me they are going through all the 9iASR2 notes with a fine tooth comb to be sure they are accurate for 10g. One can hope this applies beyond OAS.

jg

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